Analyst & Problem Management

Dubai Airports; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airport management organization located in the United Arab Emirates is seeking a dedicated IT Systems Manager to manage and maintain IT infrastructure and application services. This role requires a Bachelor's degree in engineering or a related field, with 3-5 years of relevant experience. The successful candidate will identify trends in problem analysis, manage knowledge systems, and improve error control processes, all while contributing to a world-class airport experience.

Qualifications

• 3-5 years of relevant experience.
• Technical knowledge of DA infrastructure and applications including LAN, WAN, Data Centers, Servers.
• Strong knowledge of corporate applications and ERP solutions.

Responsibilities

• Identify trends and potential problem sources through incident analysis.
• Manage and update the BT Knowledge management system.
• Monitor effectiveness of error control and recommend improvements.

Skills

Problem analysis

Cost reduction strategies

Knowledge management

Error control improvement

Education

Bachelor's degree in engineering/Computer Science/Information Technology/Project Management/Related

Tools

Network management tools

Data center management tools

Application management tools

Job description

The team provides and manages the IT systems that support and enable DA business objectives. That means managing and maintaining all IT infrastructure and application services from the most basic desktop to the most complex flight information systems. As importantly, they’re game changers for the industry. They bring us innovated and world class technologies and advanced processes which revolutionise what we do.

What you’ll deliver

• You’ll identify trends and potential Problem sources by reviewing Incident and Problem analysis
• You’ll manage, maintain and publish the BT Knowledge management in regular basis and ensure it reflects the business needs and well understood by all internal and external stakeholders.
• You’ll identify and implement opportunities for cost reduction
• You’ll provide recommendation for problem Management and knowledge management processes improvement.
• You’ll monitor the effectiveness of error control and make recommendations for improvements

What you bring

• You should be educated to a bachelor’s degree in engineering/Computer Science/Information Technology/Project Management/Related
• You should have 3 – 5 years of overall & relevant experience.
• You should have technical knowledge of DA infrastructure and application systems including LAN, WAN, Data Centers, Servers, Storage, and Security solutions.
• You should have strong knowledge of corporate applications and ERP solutions.
• You should have knowledge of network management, data center management, and application management tools.

Life at Dubai Airports

Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.

Job Info

• Job Identification 26000038
• Posting Date 02/10/2026, 10:26 AM
• Apply Before 02/17/2026, 10:26 AM
• Job Schedule Full time
• Locations Dubai International Airport, 2525, AE