AML Engagement, Manager (UAE Nationals Only)

HSBC Holdings plc; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

HSBC UAE is seeking an ambitious AML Engagement Officer to support the Financial Crime Compliance team in managing regulatory requests, internal and external production orders, and engagement with authorities across the UAE. You will report to the UAE MLRO and contribute to MI, records retention, and compliance with the country’s regulations.

The role requires a graduation degree for work eligibility and 1–3 years in AML/sanctions, with strong communication and multi-tasking abilities to handle

Qualifications

• Graduation degree essential for obtaining a work permit; attestations/equivalency mandatory if degree from outside UAE.
• 1–3 years of AML and Sanction Compliance experience.
• Experience with full range of personal and commercial banking services and AML regulatory environment is preferred.
• Ability to multitask across many fields involving potentially complex projects and multiple teams.
• Ability to perform effectively in operations with high volumes and detailed processes.
• Proven written and verbal communication skills at all levels.

Responsibilities

• Manage end-to-end Production Order management process in UAE and ensure timely responses to authorities.
• Manage UAE Frau investigation Unit / CBUAE PO enquiry Portals.
• Manage MLRO central mailbox and referrals/escalations related to Production Order.
• Provide guidance to colleagues across HBME and HSBC offices.
• Handle regulatory correspondences with CBUAE, SCA, UAE FIU and LEA.
• Ensure timely and accurate information for UAE FIU/CB UAE notices.
• Produce regular MI tracking operational statistics for UAE.
• Maintain data quality in Production Order Tracker.
• Quality check responses before MLRO approval and submission.
• Assign or refer queries to SMEs when needed.
• Undertake process control and information security assurances for confidential records.

Skills

Communication

Influencing

Multitasking

Attention to detail

Stakeholder management

Education

Graduation degree essential for work permit

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job description

Some careers grow faster than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Financial Crime Compliance aligns current activities within Global Risk and helps to build these into a more integrated framework, which enables HSBC to manage financial crime risk more effectively. It builds stronger controls to improve the way Financial Crime Compliance risks are managed to spot gaps as well as trends so that the team can act. It proactively gathers and analyses financial intelligence in a smart way so that suspicious transactions, activities or connections can be identified, and we can adequately protect our customers from the threat of financial crime.

We are currently seeking an ambitious individual to join our Financial Crime Compliance team, working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

You will directly report to the UAE MLRO and assist in the management of the end-to-end internal and external Production Order / Law Enforcement and regulatory requests, from the Central Bank of UAE (CBUAE), Securities and Commodities Authority (SCA), UAE Financial Intelligence Unit (FIU), and Law Enforcement Authorities (LEAs), for all Onshore HSBC operations in the UAE. The jobholder is also responsible in managing regulatory correspondences with the CBUAE, UAE FIU, SCA, LEA on Production Order enquiries, including Search & Freeze / Search / ECDD / Request for Information (RFI) Notices. The AML Engagement Officer will also assist in the generation of country / regional MI for the consumption of various stakeholders within country and regional senior management or governance committees. The jobholder will also support the team’s compliance with the Records Management and Document Retention Policy.

Duties & Responsibilities

• Manage the end-to-end process of Production Order Management process in the UAE and ensuring that the PO enquiries are timely actioned and responded to back to the authorities in accordance with regulatory requirements and current legislation. Ensure that the internal procedure and external SLA are adhered to, in fulfilment of all requests to the authorities in a timely manner as set out in procedures.
• Manage the UAE Frau investigation Unit / CBUAE PO enquiry Portals.
• Manage the MLRO and UAE AML Compliance central mailbox that receives referrals and escalations from external and internal stakeholders, in relation to Production Order
• Ensure that enquiries from colleagues of other business areas within HBME and other HSBC Group offices are dealt with in a professional, responsive manner, and that appropriate guidance is given.
• Handle the regulatory correspondences with the CBUAE, SCA, UAE FIU and LEA, by reaching out to the various business and support functions in the UAE.
• Ensure that enquiries and notices from UAE FIU, CBUAE, SCA and LEAs in the UAE are dealt with in a professional manner, and that appropriate information is provided.
• Produce regular management information tracking operational statistics on productivity and quality metrics for the UAE.
• Ensure high level of quality in data captured in the Production Order Tracker
• Quality check all responses uploaded in the CBUAE / UAE FIU Portal before MLRO approval and onward submission to the UAE FIU and CBUAE
• Independently assign or refer to the relevant SMEs the handling of queries or referrals received in the generic mailbox.
• Undertake process control assurance activities on information security in the management of confidential records maintained.

Experience & Qualifications

• A graduation degree is essential for obtaining a work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
• 1-3-year experience in AML and Sanction Compliance roles.
• Experience of the full range of personal and commercial banking services and expertise in the area of Anti-Money laundering including regulatory environment and regional regulations is preferred.
• The ability to multi-task across many fields involving potentially complex projects and multiple teams.
• Ability to perform effectively in an operation’s heavy role, managing high volumes and detailed processes with accuracy and consistency.
• Proven communication and influencing skills with the ability to communicate and in writing at all levels
• Proven user of Microsoft Word, Excel, Power Point and Excel

We support our staff to adopt flexible and alternative ways of working where possible, including working from home and different hours subject to approvals.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

Preferred candidate

Nationality: United Arab Emirates