Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now

Q-Express Documents Transport; Dubai; On-site; AED 140,000 - 180,000; Full time

Job summary

A leading grocery organization in Dubai is seeking an experienced ACES Specialist to drive process excellence and customer satisfaction within the UFG operations. This role requires a bachelor's degree and experience in customer-facing environments, logistics, or manufacturing. Candidates should have a strong background in continuous improvement methodologies like Six Sigma, along with proficiency in Excel and SQL. The position offers an opportunity to work in a dynamic environment focused on innovation and efficiency.

Qualifications

• Bachelor's degree or above.
• Experience with Continuous Improvement and Six Sigma methodologies.
• Experience in a customer-facing environment, warehousing, logistics, or manufacturing.

Responsibilities

• Manage the UFG store improvement plan to focus on customer experience.
• Drive a culture of continuous improvement and lean thinking.
• Lead daily GEMBA activities and solve problems effectively.

Skills

Customer-facing communication

Data analysis using Excel

SQL proficiency

Continuous Improvement methodologies

Leadership and training

Education

Bachelor's degree or above

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.

Key job responsibilities

• Manage the UFG store improvement plan to focus on best customer experience at the lowest cost
• Develop a culture of continuous improvement and lean thinking
• Contribute to and facilitate Kaizen activities
• Help drive the implementation of Lean Standard Work and SOPs
• Train and support all levels in Kaizen activities
• Disseminate Lean Standard Work principles across teams
• Support and manage the UFG store implementation Agenda
• Take ownership for the LSC (Leadership Steering Committee)
• Coordinate and prioritise LSC process improvement activities and resources
• Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
• Standardize processes to Amazon and MENA/ECCF benchmark standards
• Maintain strong relationships with Process Owners and store 3P stakeholders
• The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.

Qualifications

• Bachelor's degree or above
• Experience in customer-facing environment, warehousing, logistics or manufacturing
• Experience effectively communicating complex concepts through written and verbal communication
• Knowledge of and proficiency in Excel and SQL
• Ability travel to different stores within UAE
• Experience with Continuous Improvement and Six Sigma methodologies
• Experience in facilitating, or experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring

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