Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce firm in Dubai seeks an experienced ACES Specialist to drive process excellence within their operations. The role involves managing improvement initiatives, fostering a culture of continuous improvement, and providing training and support across teams. Candidates should possess a Bachelor's degree and experience in customer-facing environments, logistics, or warehousing. Strong knowledge of Excel and SQL is required. The position offers the chance to positively impact store operations and customer experience.

Qualifications

• Bachelor's degree or above required.
• Proven experience in continuous improvement roles.
• Ability to travel to different stores within the UAE.

Responsibilities

• Manage the UFG store improvement plan.
• Develop a culture of continuous improvement.
• Lead daily GEMBA activities.

Skills

Process excellence

Continuous Improvement

Lean thinking

Data analysis

Effective communication

Education

Bachelor's degree or above

Tools

Excel

SQL

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.

This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will create effective communication plans to provide visibility to all impacted teams to enable overall process alignment.

You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.

Key job responsibilities

• Manage the UFG store improvement plan to focus on best customer experience at the lowest cost
• Develop a culture of continuous improvement and lean thinking
• Contribute to and facilitate Kaizen activities
• Help drive the implementation of Lean Standard Work and SOPs
• Train and support all levels in Kaizen activities
• Disseminate Lean Standard Work principles across teams
• Support and manage the UFG store implementation Agenda
• Take ownership for the LSC (Leadership Steering Committee)
• Coordinate and prioritise LSC process improvement activities and resources
• Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
• Standardize processes to Amazon and MENA/ECCF benchmark standards
• Maintain strong relationships with Process Owners and store 3P stakeholders
• The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.

Basic Qualifications

• Bachelor's degree or above
• Experience in customer-facing environment, warehousing, logistics or manufacturing
• Experience effectively communicating complex concepts through written and verbal communication
• Knowledge of and proficiency in Excel and SQL
• Ability to travel to different stores within UAE

Preferred Qualifications

• Experience with Continuous Improvement and Six Sigma methodologies
• Experience in facilitating, or experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.