AIN_Guest Operations.Attendant - Guest Operations

DUBAI HOLDING; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A well-known entertainment company in the United Arab Emirates is seeking a Guest Care Attendant who speaks Mandarin. The ideal candidate will assist guests, provide information about attractions, and ensure safety and cleanliness in guest areas. Candidates should have a High School Diploma and 1-2 years in customer-facing roles. This position offers competitive compensation and a comprehensive benefits package, along with opportunities for career development in a dynamic work environment.

Benefits

Comprehensive benefits package

Career development opportunities

Collaborative work environment

Qualifications

• 1-2 years of experience in a guest-facing role, preferably in attractions or hospitality.
• Basic understanding of guest service protocols and safety procedures.

Responsibilities

• Greet and assist guests courteously upon arrival and throughout their visit.
• Respond promptly to guest inquiries, concerns, and feedback.
• Ensure cleanliness and orderliness in guest areas.

Skills

Mandarin speaker

Communication skills

Problem-solving skills

Calm under pressure

Education

High School Diploma or equivalent

Tools

Point-of-sale systems

Job description

About Dubai Holding Entertainment

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on‑air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out‑of‑home assets, video production, event sponsorship and activations.

Job Overview

Here’s your chance to step into the role of Guest Care Attendant – Mandarin Speaker– AIN Dubai - Dubai Holding Entertainment. In this position, you’ll take on key responsibilities that include:

• Greet and assist guests courteously upon arrival and throughout their visit
• Provide accurate information about Ain Dubai’s attractions, services, and facilities
• Respond promptly to guest inquiries, concerns, and feedback, escalating when necessary
• Ensure cleanliness and orderliness in guest areas, including queue lines, cabins, and waiting zones
• Support crowd control and guest flow during peak hours and special events
• Monitor guest safety and comfort, reporting any incidents or hazards to the supervisor
• Assist in the implementation of guest service initiatives and promotional activities
• Follow all operational procedures and safety protocols to ensure a secure environment

About you

The preferred candidate for this role should possess the following experience and credentials:

• Mandarin speaker
• High School Diploma or equivalent
• 1–2 years in a guest-facing role, preferably in attractions, hospitality, or customer service environments
• Basic understanding of guest service protocols and safety procedures
• Strong communication and problem-solving skills
• Ability to remain calm and professional in high-pressure situations
• Familiarity with point‑of‑sale or ticketing systems is a plus

About the Benefits

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well‑being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination‑free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!