AI Techno-Functional Consultant

Dicetek LLC; Ajman; On-site; AED 200,000 - 300,000; Full time

Job summary

A technology company in Ajman is looking for a professional skilled in LLM and conversational AI support. Candidates should have experience with API integration, cloud platforms, and troubleshooting skills. This role emphasizes collaboration with product teams and excellent communication abilities. If you have a customer-centric mindset and an understanding of cloud infrastructure, this position is a great fit.

Qualifications

• Experience in LLM & Conversational AI Support.
• Familiarity with LLM deployment models.
• Understanding of prompt engineering and model limitations.

Job description

Technical Skills & Experience

• LLM & Conversational AI Support
• Familiarity with LLMs (e.g., OpenAI, Azure OpenAI, Anthropic, etc.) and their deployment models (cloud/on-prem).
• Understanding of prompt engineering, fine-tuning, and model limitations.
• Experience with conversational design principles (intents, entities, dialogue flows).
• Ability to troubleshoot issues related to model responses, latency, token limits, and hallucinations.
• Workflow & API Integration
• Experience with workflow automation platforms (e.g., Camunda, n8n, Apache Airflow, or custom-built engines).
• Strong understanding of RESTful APIs, OAuth2, JSON, and webhooks.
• Ability to debug API call failures, latency issues, and data transformation problems.
• Familiarity with transactional systems and how to ensure reliability and idempotency.
• Platform & Infrastructure Knowledge
• Experience with cloud platforms (Azure, AWS, GCP) and containerization (Docker, Kubernetes).
• Basic understanding of CI/CD pipelines and monitoring tools (e.g., Prometheus, Grafana, ELK).
• Knowledge of logging, tracing, and performance profiling.
• Support Engineering Practices
• Proven experience in Tier 2/3 technical support roles.
• Strong diagnostic and troubleshooting skills across application layers specially Customer Facing Application.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Ability to write clear technical documentation and knowledge base articles.
• Soft Skills & Collaboration
• Excellent communication skills to interface with product teams, developers, and customers.
• Ability to translate technical issues into business impact and vice versa.
• Experience in managing escalations and working under pressure.
• Customer-centric mindset with a proactive approach to problem-solving.