AI-Driven Digital & Tech Services Manager | Hybrid

Pfizer Inc; United Arab Emirates; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global pharmaceutical company in the United Arab Emirates is seeking a Digital and Technology Business Services Manager to lead change management initiatives. This role involves collaboration with multiple stakeholders, tracking metrics for customer satisfaction, and ensuring compliance with operational policies. Candidates should have a strong background in Information Technology with 7-12 years of relevant experience and a Bachelor's degree in a related field. The position offers a hybrid work environment.

Qualifications

• 7-12 years of experience in Information Technology or in the pharmaceutical/life sciences industry.
• Extensive experience in large IT organizations.
• Experience working with cross-functional/matrix teams.

Responsibilities

• Partner with various stakeholders to operationalize change management plans.
• Track adoption and customer satisfaction metrics.
• Analyze business requests for successful solutions.

Skills

Communication skills

Collaboration skills

IT Service Management

Understanding of software development lifecycle

Fluency in business English

Education

Bachelor's degree in Science, Technical, Engineering, or Business-related discipline

Job description

A global pharmaceutical company in the United Arab Emirates is seeking a Digital and Technology Business Services Manager to lead change management initiatives. This role involves collaboration with multiple stakeholders, tracking metrics for customer satisfaction, and ensuring compliance with operational policies. Candidates should have a strong background in Information Technology with 7-12 years of relevant experience and a Bachelor's degree in a related field. The position offers a hybrid work environment.