AI‑Driven Customer Success Manager (Legal Solutions)

Thomson Reuters Corp.; Dubai; Hybrid; AED 240,000 - 360,000; Full time

Benefits offered by this job

Flexible vacation

Mental Health Days

Headspace app

Retirement savings

Tuition reimbursement

Employee incentive programs

Wellbeing resources

Job summary

Thomson Reuters, a leader in professional-grade AI solutions for legal customers, seeks a Customer Success Manager for the Middle East & Africa. You’ll own outcomes for a portfolio across MEA, translating business goals into measurable success plans, driving adoption from first value to scaled rollout, and building executive-level relationships to enable renewals and expansion.

You’ll combine consultative leadership with data-driven execution to embed AI into real legal workflows in markets

Qualifications

• 4+ years in Customer Success / Account Management / Implementation in B2B SaaS (or comparable client-facing role)
• Experience supporting legal customers or regulated professional services is a plus
• Demonstrated ownership of onboarding, success planning, and retention management
• Cross-functional collaboration with partners and internal teams
• Product/technical aptitude to learn AI platforms and translate goals into use cases
• Fluent written and spoken English
• Willingness to travel regularly across MEA

Responsibilities

• Build and maintain multi-threaded relationships across legal, IT, and leadership; align champions and stakeholders on measurable outcomes
• Lead onboarding and implementation end-to-end including training and rollout planning
• Drive ongoing adoption by embedding AI into legal workflows
• Quantify ROI through agreed success metrics and quarterly business reviews
• Manage a portfolio across MEA, tailoring adoption to local practice areas and regulatory expectations
• Coordinate with partners and internal teams to ensure delivery quality and timelines
• Prepare and deliver project status reports to prospects and clients

Skills

Customer Success

Account Management

B2B SaaS

Onboarding

Adoption

Retention

English fluency

Tools

CRM systems

Job description

Thomson Reuters, a leader in professional-grade AI solutions for legal customers, seeks a Customer Success Manager for the Middle East & Africa. You’ll own outcomes for a portfolio across MEA, translating business goals into measurable success plans, driving adoption from first value to scaled rollout, and building executive-level relationships to enable renewals and expansion.

You’ll combine consultative leadership with data-driven execution to embed AI into real legal workflows in markets