Agile Coach

Cigna; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading health services firm in Dubai is seeking an experienced Agile Coach to enhance agile methodologies across their teams. The ideal candidate will have strong experience in agile coaching, a proven track record, and excellent communication skills. This role offers the opportunity to influence agile practices within a prominent organization focused on innovation in technology and processes.

Qualifications

• Extensive experience in Agile transition and coaching.
• Proven track record as an Agile Coach, Scrum Master, or similar role.
• Strong understanding of agile frameworks (e.g., Scrum, Kanban, SAFe).
• Excellent communication skills with a customer service-oriented approach.

Responsibilities

• Provide hands-on coaching to teams and individuals.
• Facilitate the adoption of agile frameworks across the organization.
• Foster a culture of continuous improvement.
• Facilitate workshops and training sessions.

Skills

Agile transition coaching

Agile frameworks understanding

Excellent communication

Experience in Lean Portfolio Management

Leadership ability

SAFe certification

Job description

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

About Cigna

Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.

We are going through an exciting period of expansion; at the center of our International division’s ambitious growth strategy, we are currently working towards a multi-year effort to implement a consistent digital strategy for the international markets.

About the Job

We are on a continuous journey towards better ways of working, focused on delivering better value to our customers and shareholders, sooner, safer, and with happier colleagues. We are expanding our agile teams and are looking for an experienced Agile Coach to join the Agile Centre of Enablement (ACoE). This role is critical to guiding and building agile capabilities across the organization, ensuring teams can maximize the value delivered and transition smoothly to agile methodologies.

This is an excellent opportunity to join a team that is going from strength to strength, building and shaping more customer‑centric ways of working across our teams.

Key Responsibilities

• Provide hands‑on coaching to teams and individuals, helping them to understand and excel in agile practices.
• Facilitate the adoption of agile frameworks and methodologies across the organization.
• Foster a culture of continuous improvement through regular retrospectives and feedback loops.
• Facilitate workshops, training sessions, and coaching engagements to build agile capabilities.
• Encourage the use of metrics and data‑driven decision‑making to optimize delivery.
• Promote a customer‑centric mindset within teams.
• Assist with economic decision‑making and facilitate capability and feature estimation.
• Advocate for lean thinking and systems thinking in agile practices.
• Support the transition from traditional project management to agile methodologies across the enterprise.
• Foster Lean‑Agile learning and provide necessary training to kick off and maintain the transformation.
• Coach leadership to lead by example and connect them to the voices of employees and suppliers.
• For clarity, this is not a team level (Scrum Master) coaching role.

Required Skills & Experience

• Extensive experience in Agile transition and coaching.
• Proven track record as an Agile Coach, Scrum Master, or similar role.
• Strong understanding of agile frameworks (e.g., Scrum, Kanban, SAFe) and agile methodologies.
• Excellent communication skills with a customer service‑oriented approach, and a focus on building relationships with people at all levels of the organization.
• Experience with Lean Portfolio Management procedures and ceremonies.
• Demonstrated excellence in leadership ability to engage and motivate in a high‑performance culture.
• Self‑directed achiever who identifies opportunities to drive value and takes the lead.
• SAFe certification or equivalent agile certification preferred.
• Extensive experience managing software delivery; strong IT application development & leadership background preferred.
• Experience in leading organizational change from traditional project management to agile methodologies.

Why Should You Join Cigna?

You will get the chance to work across our International organization and truly influence the growth of a product mindset.

We are constantly investing in, improving, and innovating our global technology stack. Right now, we are investing in Cloud, AI & ML, as well as working heavily with Agile and DevOps methodologies.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.