Agentic AI Developer Ref 197687

Forsyth Barnes Consultancy; Dubai; Hybrid; AED 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Professional development

Hybrid work in Dubai

Cloud credits for AI

Job summary

Forsyth Barnes Consultancy is seeking an Agentic AI Developer to lead production-grade integration of agentic AI features within CRM platforms. You will own end-to-end delivery from prototyping to deployment, ensuring reliable, auditable agent behaviour under real customer workloads.

You will design orchestration layers, integrate LLM providers, and build evaluation suites while collaborating with product, platform and support teams to measure business impact.

Qualifications

• Proven track record delivering AI prototypes into production systems.
• Experience with Large Language Models and orchestration tooling.
• Strong Python/TypeScript and API/service development skills.
• Experience creating evaluation frameworks, A/B tests and metrics-driven iterations.
• Operational experience with CI/CD and ML deployment tooling.
• Excellent stakeholder communication translating tech trade-offs into product decisions.

Responsibilities

• Design and implement agentic AI features that automate CRM workflows and decision tasks.
• Develop reliable orchestration layers to coordinate multi-step agent actions and external integrations.
• Integrate multiple LLM providers and maintain model selection logic to meet latency and cost SLAs.
• Create evaluation suites and metrics to assess agent correctness, safety and long-term effectiveness.
• Build monitoring, alerting and runbooks to mitigate failures and unintended behaviours.
• Collaborate with product managers, platform engineers and support teams to prioritise use cases and measure business impact.
• Maintain development and testing infrastructure used for agent experimentation and deployment.

Skills

AI development

Agentic systems

LLMs

Orchestration

Python

TypeScript

APIs

CI/CD

Stakeholder comms

Job description

Job Description

About the role

About Us

Our client develops enterprise CRM software designed to manage high-volume customer interactions and complex operational workflows across sales, support and partner channels. The platform integrates data pipelines, event-driven automation and bespoke connectors to ensure organisations can automate routine tasks and maintain consistent customer experiences at scale.

Job Description

The Agentic AI Developer will lead the translation of agentic research into production-grade components that enhance CRM automation and decisioning. The role requires ownership of end-to-end delivery: designing prototypes, validating behaviours against business metrics, and deploying resilient services that operate under real customer workloads. Success will be measured by increased automation coverage, demonstrable reductions in manual effort, and stable, auditable agent behaviour in production.

Key Responsibilities

• Design and implement agentic AI features that automate CRM workflows and decision tasks.
• Develop reliable orchestration layers to coordinate multi-step agent actions and external integrations.
• Integrate multiple LLM providers and maintain model selection logic to meet latency and cost SLAs.
• Create evaluation suites and metrics to assess agent correctness, safety and long-term effectiveness.
• Build monitoring, alerting and runbooks to mitigate failures and unintended behaviours.
• Collaborate with product managers, platform engineers and support teams to prioritise use cases and measure business impact.
• Maintain development and testing infrastructure used for agent experimentation and deployment.

Requirements

• Proven track record delivering AI or agentic prototypes into production systems.
• Substantial experience with Large Language Models and orchestration tooling; familiarity with major providers and fine-tuning techniques.
• Strong software engineering skills in Python, TypeScript or similar languages and experience building robust APIs and services.
• Practical experience creating evaluation frameworks, A/B tests and metrics-driven product iterations.
• Operational experience managing servers, CI/CD and deployment tooling for ML services.
• Excellent stakeholder communication with an ability to translate technical trade-offs into product decisions.

Benefits

• Competitive salary aligned with market rates for senior AI engineering roles in the region.
• Comprehensive health insurance and wellbeing support packages.
• Generous paid time off and public holiday allowances consistent with local regulations.
• Budget for professional development, conferences and relevant certifications.
• Flexible working arrangements with a hybrid office policy in Dubai.
• Access to cutting-edge cloud credits and tooling for AI experimentation.

Other

This position provides a strategic opportunity to shape how agentic systems drive automation within CRM products. Candidates with experience in building production ML services, conversational agents or orchestration frameworks will find the role particularly impactful.

Remote

Abu Dhabi, United Arab Emirates