After-Sales Front Desk Associate – UAE Customer Experience

Kavak GCC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive e-commerce company in Dubai seeks a Front Desk Associate to provide exceptional customer service. You will greet clients, manage appointments, and ensure a smooth operational flow at the front desk. Candidates must be UAE Nationals with proficiency in both English and Arabic, possess outstanding communication skills, and demonstrate a positive attitude. This dynamic role promotes a diverse and inclusive work culture, offering a unique opportunity to thrive in a growing company focused on transforming the automotive market.

Benefits

Preferential price for retail cars post-probation

22 working days of holidays

Inclusive company culture with diverse teams

Qualifications

• UAE National with Family Book.
• Strong customer service orientation and empathy.
• Ability to work in a diverse and inclusive culture.

Responsibilities

• Deliver exceptional customer service for all clients and visitors.
• Greet and welcome clients professionally.
• Assist customers with inquiries and guide them accordingly.
• Schedule and manage appointments efficiently.
• Handle and process necessary paperwork.
• Collaborate with service team for smooth workflow.
• Resolve customer complaints effectively.
• Maintain organization and cleanliness at the front desk.
• Ensure effective communication across teams.

Skills

English proficiency

Arabic proficiency

Excellent verbal and written communication skills

Positive attitude

Integrity

Ability to handle rejection

Job description

A leading automotive e-commerce company in Dubai seeks a Front Desk Associate to provide exceptional customer service. You will greet clients, manage appointments, and ensure a smooth operational flow at the front desk. Candidates must be UAE Nationals with proficiency in both English and Arabic, possess outstanding communication skills, and demonstrate a positive attitude. This dynamic role promotes a diverse and inclusive work culture, offering a unique opportunity to thrive in a growing company focused on transforming the automotive market.