After-sales Coordinator

ALBA CORP; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A reputable automotive company in Dubai is seeking an Aftersales Coordinator to enhance customer satisfaction and manage aftersales support efficiently. The ideal candidate has experience in the automotive industry, excels in customer service, and possesses strong organizational and communication skills. Responsibilities include managing customer inquiries, scheduling service appointments, and maintaining records. The role offers a competitive salary, commissions, and a supportive work environment.

Benefits

Competitive salary including commissions

Visa sponsorship and basic medical insurance

30 days of paid annual leave

Supportive work environment

Qualifications

• Previous experience in Aftersales coordination within the automotive industry.
• Ability to handle challenging situations calmly and professionally.
• Excellent communication skills both written and verbal.
• Experience with computers and CRM systems.
• Strong organizational skills with the ability to manage multiple tasks effectively.

Responsibilities

• Coordinate aftersales support for customers ensuring their needs are addressed promptly.
• Manage customer inquiries related to warranties repairs and maintenance services.
• Schedule service appointments and follow up with customers to ensure satisfaction.
• Maintain accurate records of customer interactions and aftersales services.
• Collaborate with the service team to ensure timely completion of customer requests.
• Resolve customer complaints or escalate them to management.

Skills

Customer service skills

Organizational skills

Communication skills

Proficiency with CRM systems

Solution-oriented approach

Job description

Key Responsibilities

• Coordinate aftersales support for customers ensuring their needs are addressed promptly and professionally.

• Manage customer inquiries related to warranties repairs and maintenance services.

• Schedule service appointments and follow up with customers to ensure satisfaction.

• Maintain accurate records of customer interactions and aftersales services using our internal software.

• Collaborate with the service team to ensure timely completion of customer requests.

• Resolve customer complaints or escalated them to management as needed.
  

Candidate Requirements

Previous experience in Aftersales coordination within the automotive industry.
Strong customer service skills with the ability to handle challenging situations calmly and professionally.
Excellent communication skills both written and verbal.
Proficiency in using computers and experience with CRM systems.
Strong organizational skills with the ability to manage multiple tasks effectively.
A proactive and solutionoriented approach to customer service.

What We Offer

• Competitive Salary: 6000 plus commissions

• Visa sponsorship & basic medical insurance

• 30 days of paid annual leave

• A supportive work environment that values proactive customer service and problemsolving.
  

Hiring Process

The selection process includes an initial interview followed by a customer service assessment.

If youre looking to join a reputable company with a strong presence in the UAEs used car market wed love to hear from you!
Apply today and become part of our growing team.