Admnistrative Assistant - Shamil

Emarat; United Arab Emirates; In loco; AED 180.000 - 276.000; Tempo pieno

Descrizione del lavoro

Emarat is seeking an experienced executive secretary to provide professional secretarial and administrative support to the Manager of Retail Autocare Services. The role covers coordination of meetings, data entry, reports, and maintenance tasks across the Retail Departments.

You will manage stock audits, maintain filing systems, and handle customer feedback, ensuring efficient operations and timely communication with staff and management.

Competenze

• Bachelor’s degree in business administration or related field.
• Minimum 6 years of experience; 4 years exceptional for high caliber candidates.

Mansioni

• Provide professional private secretarial and admin support to Management.
• Organize stock audits and maintain inventory records.
• Schedule maintenance for retail outlets and log repairs.
• Enter and verify sales data for fuel and non-fuel products.
• Maintain filing and data retrieval systems; manage internal correspondence.
• Arrange meetings and coordinate participants.
• Handle customer feedback and follow up with relevant staff.
• Prepare monthly customer feedback reports and actions.
• Update staff lists and resignation records monthly.
• Upload/distribute BI/REVEX/COCO reports and performance summaries.
• Draft documents for fuel price changes and follow up.
• Update station directory on Emarat website.
• Prepare/assist star of the month ceremonies and mystery shopper records.
• Prepare tank dry-out records and competitive intelligence data.
• Prepare SOP updates.

Formazione

Bachelor’s degree in Business Administration

Strumenti

MS Excel

BI Reporting

Inventory System

Descrizione del lavoro

To provide professional secretarial and administrative assistance and support to the Manager Retail Autocare Services with the objective of ensuring efficient and effective operations within the Retail Departments.

Role Responsibilities:

• Provides a professional private secretarial service for Retail Autocare Services, routing callers and correspondence as necessary and takes initiative in drafting and finalizing replies where appropriate to ensure that all matters are dealt with efficiently and appropriately
• Assist in organizing and conducting stock audits to ensure accuracy and compliance with inventory management processes
• Support in scheduling regular maintenance for retail outlets, ensuring that any required repairs or servicing are logged and addressed in a timely manner.
• Enter sales data into relevant systems, ensuring that records are accurate and up to date for both fuel and non-fuel products sold across retail outlets.
• Maintains the Autocare Services filing and data retrieval systems and organizes internal correspondence distribution systems, tracking correspondence as required.
• Makes arrangements for meetings,ensuring all participants are aware of timing.
• Performs additional assignments as directed by Line Manager.
• Receives/attends customer feedback related to the retail operation (By Phone, Fax & Internet), follow up with the concerned person.
• Prepares monthly report for customer feedback & action taken (Distribute to Line Manager).
• Maintains file record of all customer feedback.
• Updates Emarat Retail staff list on a monthly basis.
• Updates/maintains Retail staff termination & resignation record.
• Upload and distribute "BI" reports, REVEX Reports & Summary of the Retail Network (COCO) Performance.
• Drafts relevant documents for the Gas Oil/Fuel price changes and follow up with the concerned staff.
• Updates/maintains stations directory list of Emarat website.
• Prepare/assist requirements for star of the month ceremony and follow up with the concerned people.
• Prepares mystery shopper monthly record.
• Prepares/updates tank dry-out record.
• Prepares/updates retail competitor intelligence data and follow up with RME/DME's.
• Prepares records for all Standard Operating Procedures updates.

Preferred Educational Qualifications:

• Bachelor’s degree in business administration, or related filed.

Experience:

• Required: Minimum of 6 years of experience.
• A minimum of 4 years of experience may be considered exceptional for candidates of high caliber.

Job Info

• Job Identification 10435
• Posting Date 10/12/2026, 06:48 AM
• Locations Emirates General Petroleum Corporation, Dubai, 9400, AE
• Job Schedule Full time
• Job Shift Day

About Us

Emarat is a multi-channel power and energy company with a much-loved network of service stations and fuel depots across Dubai and the Northern Emirates. We meet the day-to-day petrol and LPG needs of millions of people while also helping to keep the engines of Industry running with fleet solutions, aviation fuel and commercial fuel services.

The Emarat brand has earned its reputation for providing great value and high-quality products and services – which is why you can expect the expected, every time.

Our network spans right across the north of the UAE, from Dubai to Ajman, and from Fujairah to Sharjah, plus many other locations in between. Service and quality are incredibly important to us, which is why we are proud to provide our customers with high-quality fuel, lubricants, state-of-the-art car washing facilities, best-in-class terminalling, bulk fuel logistics and great franchise opportunities for ambitious businesses.

Oh, and we also serve superb freshly-ground Arabicca coffee for anybody with a taste for the real thing.

All our colleagues – from the barista to the car mechanic – are fully trained in how to deliver great customer service. We operate ethically and to the highest international and national HSE standards, making sure that employees, customers and business partners are happy and safe at Emarat.

About the Team

Emirates General Petroleum Corporation, Emarat, serves millions of customers across Dubai and the Northern Emirates and Dubai with great value, high-quality fuel at modern service stations. We serve the nation’s businesses across multiple industries, including hospitality, construction, aviation and real estate with a wide range of commercial fuels and lubricants.

In addition, we distribute to our residential customers from our LPG bottling plants in the Jebel Ali Free Zone and our new distribution centre in Al Qusais, ensuring that residents across Dubai and further afield are never far away from a fast and reliable source of power. Through our modern, best-in-class terminals at Jebel Ali, Fujairah and Ras Al Khaimah, we lease the latest, high-quality fuel storage and distribution facilities.

Across the entire Emarat network, from our service stations, terminals and to your doorstep, everything we do is driven by customer happiness.