Admin Officer - Medical Services

Emirates Airlines - Other locations; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

A leading airline company is seeking an Admin Officer in Medical Services to manage a team and deliver high-quality medical services. You will prioritize departmental policies, supervise staff, and ensure excellent customer service. Candidates should have at least 5 years of experience in team management, strong analytical skills, and proficiency in Microsoft Office. The role is based in Dubai, offering a tax-free salary along with unique travel benefits. Join us to make a difference in the health and well-being of our employees.

Benefits

Tax-free salary

Travel benefits and discounts

Career growth opportunities

Qualifications

• 5+ years of experience in managing mid-sized customer-focused teams.
• Proven ability to coach and motivate staff.
• Advanced analytical skills and ability to present large datasets.

Responsibilities

• Establish and prioritize department policies and procedures.
• Provide hands-on supervision and management of the admin team.
• Ensure excellent customer service delivery among admin staff.

Skills

Team management

Customer service orientation

Coaching and motivation

Microsoft Office proficiency

Data analysis

Education

12 years schooling or equivalent

Tools

Excel

Power BI

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always 'Fly Better.' As one of the most recognised and admired brands globally, we're driven by innovation and excellence. Join us as an Admin Officer in Medical Services and make a difference by delivering top-tier medical services that support our employees health and well-being. Experience a fast paced, multicultural environment where your medical expertise will directly impact the success of our operations and contribute to our shared success on a global stage.

As an Admin Officer, you will be responsible for job managing and developing a team of Administrative Staff to provide a consistent, efficient, and responsive, customer-oriented specialist service to an internal customer base.

In this role, you will:

• Establish and prioritise department policies, processes, and procedures into discrete tasks with clear accountabilities.
• Ensure delivery of department and corporate requirements in liaison with internal and related functions (e.g. Scheduling).
• Provide Effective hands-on supervision and day to day management of an admin team. Responsible for their performance management, providing timely feedback and coaching when required
• Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks.
• Responsible for resolution of operational issues or problems arising daily establishing root cause and implementing action to resolve.
• Identify and deliver improved working methods/practices.
• Ensure delivery of excellent customer service amongst all front line admin staff, guide and develop staff ongoing supported by training programs.
• Monitor diary management for specific area, ensure clinics are monitored and utilisation is optimized. Keeping guidelines and policies up to date for specific area, ensure all staff adhere to the internal policies and guidelines.
• Ensure continuous communication with the Clark Contract Centre and identify gaps.
• Manage complaints through the complaints and incident management system.

Qualification

To be considered for this role, you must meet the below requirements:>

• 12 years schooling or equivalent with 5+ years of experience.
• Experience in managing mid-sized customer focused teams ( 10 members or more).
• Proven ability to coach and motivate staff.
• Advanced Microsoft Office skills such as analysing information in Excel and Power BI & writing formula.
• Ability to analyse, interpret and present large datasets in various reporting tools and techniques.
• Ability to write comprehensive reports.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.