Admin Officer - Medical Services

Emirates; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global airline company is seeking an Admin Officer in Medical Services to deliver top-tier medical services to employees. Based in Dubai, the role involves leading a team of administrative staff, managing daily operations, and ensuring excellent customer service. The ideal candidate should have at least 5 years of experience managing customer-focused teams and possess advanced skills in Microsoft Office, especially Excel and Power BI. The position offers attractive tax-free salary and travel benefits.

Benefits

Tax-free salary

Travel benefits

Discounts on flights and hotel stays

Qualifications

• Minimum 5 years of experience in an admin role.
• Experience in managing mid-sized, customer-focused teams of 10 or more.
• Proven ability to provide supervision and performance management.

Responsibilities

• Establish and prioritize department policies and procedures.
• Provide effective hands-on supervision and management of admin team.
• Manage complaints and operational issues that arise daily.

Skills

Team management

Coaching and motivating staff

Advanced Microsoft Office skills

Data analysis

Report writing

Education

12 years of schooling or equivalent

Tools

Excel

Power BI

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always 'Fly Better.' As one of the most recognised and admired brands globally, we're driven by innovation and excellence. Join us as a Admin Officer in Medical Services and make a difference by delivering top-tier medical services that support our employees' health and well-being. Experience a fast‑paced, multicultural environment where your medical expertise will directly impact the success of our operations and contribute to our shared success on a global stage.

As an Admin Officer, you will be responsible for job managing and developing a team of Administrative Staff to provide a consistent, efficient, and responsive, customer‑oriented specialist service to an internal customer base.

In This Role, You Will

• Establish and prioritise department policies, processes, and procedures into discrete tasks with clear accountabilities.
• Ensure delivery of department and corporate requirements in liaison with internal and related functions (e.g. Scheduling).
• Provide effective hands‑on supervision and day‑to‑day management of an admin team. Responsible for their performance management, providing timely feedback and coaching when required.
• Act as a first escalation point to clarify any policy issues with responsibility for decision making within established frameworks.
• Responsible for resolution of operational issues or problems arising daily, establishing root cause and implementing action to resolve.
• Identify and deliver improved working methods/practices.
• Ensure delivery of excellent customer service amongst all front‑line admin staff, guide and develop staff ongoing supported by training programmes.
• Monitor diary management for a specific area, ensure clinics are monitored and utilisation is optimised. Keep guidelines and policies up to date for the specific area and ensure all staff adhere to the internal policies and guidelines.
• Ensure continuous communication with the Clark Contract Centre and identify gaps.
• Manage complaints through the complaints and incident management system.

Qualifications

• 12 years schooling or equivalent with 5+ years of experience.
• Experience in managing mid‑sized customer‑focused teams (10 members or more).
• Proven ability to coach and motivate staff.
• Advanced Microsoft Office skills such as analysing information in Excel and Power BI & writing formula.
• Ability to analyse, interpret and present large datasets in various reporting tools and techniques.
• Ability to write comprehensive reports.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & Benefits

Join us in Dubai and enjoy an attractive tax‑free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast‑paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our careers website: www.emirates.com/careers.