Admin Guest Experience Executive

Careers International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality management company in Dubai is seeking an Admin / Guest Experience Executive. The role involves managing guest communications, coordinating schedules, and supporting operational workflows. Ideal candidates will have experience in hospitality or customer service, be organized and proactive, and proficient with property management systems like PMS (Hostaway). This position offers a dynamic work environment where flexibility is essential.

Responsibilities

• Respond to guest inquiries and bookings via PMS.
• Coordinate check-in/check-out schedules.
• Monitor guest reviews and escalate complaints.
• Update management on unit statuses and feedback.
• Assist with reports on occupancy revenue.
• Support inventory tracking of consumables.
• Ensure smooth communication between teams.
• Maintain all operational books and reports.

Skills

Experience in hospitality or customer service

Proficiency with PMS (Hostaway)

Excellent communication and interpersonal skills

Organized

Detail-oriented

Proactive

Flexible for all-round hospitality tasks

Tools

PMS (Hostaway)

Office tools

Job description

Summary

We are looking for an Admin / Guest Experience Executive to manage guest communications, owner updates and administrative tasks. Acts as the first point of contact for guests and supports operational workflows.

Key Responsibilities

• Respond to guest inquiries and bookings via PMS (Hostaway).
• Coordinate check-in/check-out schedules with the Operations Manager.
• Monitor guest reviews and escalate complaints to the Operations Manager.
• Update management on unit statuses and guest feedback.
• Assist with reports on occupancy revenue and maintenance alerts.
• Support inventory tracking of consumables and amenities.
• Ensure smooth communication between operations cleaning teams and management.
• Maintain all books, reports, folders, and files related to company operations.

Qualifications & Skills

• Experience in hospitality or customer service.
• Proficiency with PMS (Hostaway) and office tools.
• Excellent communication and interpersonal skills.
• Organized, detail-oriented, and proactive.
• Flexible and available for all-round hospitality tasks.