Account Manager (UAE)

SupportFinity™; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

AmidEast is seeking an Account Manager to enhance brand awareness and boost sales in the UAE market. This role encompasses developing business strategies, directly engaging with clients, and collaborating with the Country Director to meet sales targets. The ideal candidate should possess strong bilingual communication skills and a proven track record in sales and business development within the educational sector.

Qualifications

• A minimum of five years of relevant work experience in UAE or GCC.
• Advanced proficiency in both written and spoken English and Arabic.
• Strong ability to work independently and take initiative.

Responsibilities

• Responsible for increasing awareness of Amideast and its services.
• Develop and implement sales strategies for testing products.
• Provide outstanding customer service and manage client relationships.

Skills

Communication

Sales Strategy

Market Intelligence

Relationship Management

Tools

MS Office Suite

Job description

The Account Manager is responsible for increasing awareness about Amideast and its services, in particular integrating English learning and testing products, as well as meeting or exceeding assigned sales quotas, and providing outstanding customer service. The representative is expected to be able to knowledgeably communicate about educational- and testing-related products to the public, private, and academic sectors; gather market intelligence; and provide input to social media campaigns among other duties. The Account Manager is responsible for an integrated academic sales plan covering CMD targets.

The Account Manager role represents the key point of contact between Amideast / UAE (nationwide) and is directly responsible for the maximization of sales for Amideast’s Academic testing products. This position is keyin the turnover of sales and reaching to the current and future clients.

The role will work directly with the Country Director to identify potential new clients, negotiating contracts, aiming to achieve monthly and annual targets, acting as a bridge between Amideast / UAE and its current market and future markets, gathering market and customer information to enable negotiations regarding variations in prices, delivery, and customer specifications.

RESPONSIBILITIES

• Understand and be able to articulate Amideast's current and future product and service offerings
• Produce an annual business plan with quantifiable goals, for internal and external distribution
• Develop and implement strategies to increase awareness of Amideast and its products and services, reaching out to audiences in the public, private, and academic sectors
• Develop and implement sales strategy for all testing products, with particular emphasis on the TOEFL assessment family including : , , ,
• Support sales for the TOEIC assessment family, including the TOEIC Listening and Reading test, the TOEIC Speaking and Writing tests and the TOEIC Bridge
• Work closely with program staff to ensure the accuracy and appropriateness of marketing and sales efforts and to ensure needed follow-up
• Maintain a database of marketing contacts including cold calls to new prospects as a daily component of all sales strategies
• Maintain regular contact with existing clients to provide ongoing customer service and ensure client retention
• Provide recommendations to the Country Director regarding areas of new program development
• Represent Amideast as needed, at conferences and exhibitions
• Arrange meetings with potential customers
• Communicate all prospect and client activity to the Country Director and, as needed, to Amideast Headquarters
• Communicate product or service issues as related by prospective and existing clients to the Country Director
• Abide by all organizational pricing policies
• Submit a weekly sales summary to the Country Director and Amideast Headquarters, outlining the previous week's business accomplishments and comparing them to the annual sales plan, summarizing the current month's expected accomplishments, and identifying areas needing upper management direction
• Provide input to social media marketing campaigns

QUALIFICATIONS AND SKILLS

Required :

• A minimum of five years of relevant work experience
• Demonstrated work experience in the United Arab Emirates and / or the GCC
• An advanced level of proficiency in both written and spoken English and Arabic
• Strong verbal and written communication skills
• Ability to work independently and to take initiative in a proactive, results-oriented manner
• Ability to work within deadlines and frequently shifting priorities
• Strong computer skills, specifically with MS Office Suite, in particular Excel, and ability to master other software quickly
• Ability to work in a professional, cooperative manner with colleagues and clients
• Ability to work independently and to take initiative in a proactive, results-oriented manner
• Ability to work within deadlines and frequently shifting priorities
• Willingness to accept new assignments enthusiastically, openness to learn and to apply information gained to better support Amideast staff
• Displays enthusiasm and self-confidence

Preferred :

• Minimum five (5) years’ experience in Business Development / Sales and Marketing role in Educational Institute
• Experience in Test Centre management

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (on a temporary basis as needed) :

• Telephone

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.