Account Handler - Corporate Risks

Lockton Companies; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global insurance brokerage firm is seeking an experienced insurance broker in Abu Dhabi. The role includes identifying client risk management objectives, implementing service plans, and assisting clients with claims. Candidates must have over 5 years in insurance brokerage, particularly in the UAE market, with strong client relationship and negotiation skills. The position demands a commitment to ongoing professional development and proficiency in various insurance policy terms. Join a company dedicated to developing innovative solutions and excellent client service.

Qualifications

• A minimum of 5 years of experience working as an insurance broker.
• Broking experience in the UAE market with both client management and market placement exposure.
• Strong understanding of various policy terms and conditions.

Responsibilities

• Identify a client’s risk management objectives.
• Implement and monitor the renewal procedure.
• Assist clients during major claims.

Skills

Client relationship management

Insurance brokerage knowledge

Negotiation skills

Risk management understanding

Technical knowledge of insurance policies

Job description

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Purpose of the role

• Identify a client’s risk management objectives.
• Agree and implement a client service plan and annual timetable of visits appropriate to the size and complexity of the client, to build commitment, develop relationships and review our performance.
• Implement, monitor, and control the renewal procedure.
• Advise upon changes in perceived risk exposures.
• Co‑coordinate the use of other Lockton specialist teams where required.
• Assist clients in the event of major claims and ensure overall claims service provided is to the agreed Lockton standards.
• Ensure that clients understand the Lockton cash collection terms and monitor and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
• Review with appropriate associates at the earliest opportunity, any case under attack or where perceived vulnerable or where there are concerns about the relationship and implement, monitor, and oversee.
• Maintain renewal income to at least budgeted levels and in line with set and agreed personal objectives.
• Identify and progress new business leads.
• Provision of management information.
• Ability to manage and co‑coordinate global insurance programmes and liaise with our partner network worldwide or local service providers, if applicable.
• Broking experience in the UAE market with both client management and market placement exposure on the main corporate lines such as PAR, CGL, WCEL, Money, FG, PI, CAR etc.
• Experienced in working in a fast‑paced environment with very short TATs.
• Have good technical knowledge with the ability to explain the various policy terms and conditions to clients and to negotiate terms with insurers to the best interest of the clients.
• A minimum of 5 years of experience working as an insurance broker.
• Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company.
• Knowledge of the resources available within Lockton and how to source such services.
• An understanding of the relevant classes of business.