24/7 Multilingual Helpline Care Advisor (FR/AR/EN)

NEXTCARE Claims Management LLC; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading claims management company in Dubai is seeking a Helpline Care Advisor fluent in French, Arabic, and English. This role involves managing client communications, providing high-quality service, and supporting the medical team with admissions. Ideal candidates have proven customer service experience and can perform well under pressure. Flexible availability for a 24/7 operational environment is required.

Qualifications

• Fluent in French, Arabic, and English with excellent communication skills.
• Proven customer service experience and insurance knowledge.
• Ability to perform under pressure meeting SLAs.

Responsibilities

• Act as the main point of contact for clients worldwide.
• Deliver exceptional customer service while managing high call volumes.
• Respond to client queries within 24-hour SLAs.
• Assist the medical team with hospital admissions and other cases.

Skills

Fluent in French (Moroccan, Algerian, and Tunisian Accents)

Arabic

English

Customer Service Experience

Ability to Work Under Pressure

Technical Proficiency with Microsoft Office

Job description

A leading claims management company in Dubai is seeking a Helpline Care Advisor fluent in French, Arabic, and English. This role involves managing client communications, providing high-quality service, and supporting the medical team with admissions. Ideal candidates have proven customer service experience and can perform well under pressure. Flexible availability for a 24/7 operational environment is required.